Use Case · E-Commerce · Online Retail

AI for E-Commerce
Reply DMs, Recover Carts 24/7

AI replies on LINE, Facebook Messenger, and Instagram about stock, sizes, prices, and shipping. Triggers cart recovery and retention campaigns automatically — all channels in one system.

Book a E-Commerce Demo → Start Free 14-Day Trial

Daily Pain Points in E-Commerce

Thai online retailers lose sales every day to slow DM replies and 70%+ cart abandonment rates. The window to recover a customer is minutes, not hours.

Pain

Thousands of DMs Per Day

Your handful of admins cannot reply fast enough. Customers wait 10 minutes, then drop a competitor's cart instead.

Pain

Cart Abandonment at 70%

Customers add to cart and disappear. No follow-up, no coupon, no question about what stopped them. Lost revenue daily.

Pain

Returning Customers Drop Off

One-time buyers never come back. No retention system despite expensive acquisition costs.

AI omnichannel commerce replies on LINE, Facebook, Instagram
Screenshot: AI replies simultaneously across LINE, Facebook Messenger, and Instagram DMs with cart recovery automation.

How caiku.ai Solves It

caiku.ai replies on every channel 24/7, triggers cart recovery and retention automatically. Conversion and LTV improve at the same time.

Solution

24/7 Replies on Every Channel

LINE OA + Facebook Messenger + Instagram DM. AI replies instantly about stock, size, color, price, and shipping. All channels in one inbox.

Solution

Cart Recovery Triggers

1 hour after cart abandonment, AI sends a LINE/DM nudge: "You left [item] in your cart" + free shipping or discount offer.

Solution

Personalized Retention

14 days post-purchase, AI asks for a review and recommends cross-sell items. Repeat purchases double.

Cart recovery alone added 18% to revenue. AI replying on Facebook + LINE means our admins finally have time for important work instead of pricing questions all day. First month saved 60+ admin hours.
WP
Warintorn Promsiri Founder, urban.style.bkk (Online Fashion)

How It Works — 3 Steps

Live within 24 hours. No coding. No dev team needed.

1

Connect Shop + Channels

Plug in Shopify, WooCommerce, Shopee, Lazada + LINE OA + Facebook Page in under an hour.

2

Sync Catalogue + Stock

AI syncs products, prices, and stock in real time. Customers always get accurate answers — never sells out-of-stock items.

3

Live + Auto-Trigger

AI replies to DMs + cart recovery + retention campaigns automatically. One dashboard for all channels.

Sample Conversation

A real conversation between AI and a E-Commerce customer. Persona, tone, and script can be customized to your brand.

Customer
Hi, do you still have the black jacket in size M?
AI
Hi! Yes — the black jacket in Size M, 3 left at 1,290 baht. Today's deal is free shipping over 1,000 baht. Want me to checkout for you?
Customer
What other colors do you have?
AI
We have navy, olive green, and brown — all in Size M. Sending photos now 🖼️ Which catches your eye?
Customer
Navy, please.
AI
Got it — here is your checkout link 🔗 caiku.shop/x7p — add address and pay. ✨ Use code FIRST10 for 100 baht off as a new customer.

Results from E-Commerce Customers

Average metrics from SMEs using caiku.ai in this industry.

+18%
Cart recovery from abandoned cart triggers
+2×
Repeat purchase rate (30-day retention)
30sec
Average DM response time (down from 10+ min)

* caiku.ai pilot data with mid-sized e-commerce customers (n=14 stores, 6-month rolling, 2025-2026).

Get Started

Pick the feature that fits your E-Commerce business, or see pricing.

Feature

AI Voice Calling

AI calls customers in natural Thai, qualifying intent and booking appointments
Feature

LINE OA AI

AI handles LINE Official Account 24/7 with rich messages and lead capture
Pricing

See All Plans

Starting from ฿2,990/month — no per-minute charges, 14-day free trial

FAQ — E-Commerce

Common questions from real E-Commerce customers.

Faster DM replies = faster sales.

Start your 14-day free trial. See cart recovery and repeat purchase numbers climb.

Book a Demo → Start Free Trial